The availability of Telehealth (telephone or video consultation) has been utilised by a lot of our patients since it was brought in at the start of the COVID-19 pandemic in 2020. There have however been a few changes over time, and further changes are taking effect on the 1st of July 2021. With this is mind, here are a few important points regarding Telehealth at Creek Road General Practice:

In order to access Telehealth under Medicare, you must have attended Creek Road General Practice in person for a consultation in the past 12 months
Telehealth consultations (Telephone and Video) are billed at the same rate as in person appointments (see our Fees page for more details)
From 1st of July 2021, the only available services via telephone are short and standard consultations (eg less than 20 minutes)
GP Mental Health Care Plans, GP Management Plans , reviews of these plans and appoints longer than 20 minutes can only be conducted via Video consultation or in person consultation
For this reason, we strongly encourage our patients to try a video call rather than a phone call. At Creek Road General Practice we use the Australian Health Direct Video Call which is platform independent, meaning you can use any modern device (any mobile phone which has data available or computer with a webcam) and internet browser. It is a wholly secure environment which leaves no digital footprint from any participants

Creek Road General Practice has been using eScripts for the past month with great success. eScripts can be sent directly to your smart phone via SMS during either an in-person or Telehealth consultation, reducing the chance of misplacing a script and saving trees! If you want more information regarding eScripts you can visit the Australian Digital Health Agency website.