Disability facilities

This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please discuss them with your doctor. There is a disabled car park next to the ramp.

Taxis

Please do not hesitate to ask our reception team to order a taxi from the surgery should you require one.

Prescriptions and Referrals

All scripts and referrals require an appointment with your doctor (in-person, telephone or video telehealth).

Late cancellations / Missed Appointments

At Creek Road General Practice we understand that unforeseen circumstances can occasionally arise that may result in you being unable to attend your appointment at short notice. Unfortunately, when appointments are missed or cancelled at short notice (within 2 hours of the appointment time), there is not sufficient time for the practice to offer the appointment to other patients who have been waiting to see a doctor. When this happens repeatedly, it has a significant negative impact both on your doctor and their other patients.

To ensure that all patients of our practice are able to access timely and high-quality medical care, we require at least 2 hours notice if you are unable to attend any future appointments. With this in mind, missed or cancelled appointments (at short notice) may incur a fee. This fee will be charged at the cost of your missed appointment (a Medicare rebate is not available for this charge).

Privacy

We value the doctor-patient relationship. This practice is bound by the Commonwealth Privacy Act – Privacy Amendment (Private Sector) Act 2000 A copy of our privacy policy is available here.

Feedback

We welcome feedback to improve our care. There is a feedback box available at the practice. Our Practice Managers are available should you wish to talk to someone. We believe problems are best dealt with through the practice, however you may contact the Office of the Health Ombudsman (OHO) Brisbane, with full contact details below:

PO Box 13281 George Street, Brisbane Q4003
Phone: 133 646
Fax: 3319 6350
Email: complaints@oho.qld.gov.au

Email and Social Media Policy

We use telephone or tele-health for all medical communication.

Messages sent via email will be accessed during normal business hours, Monday to Friday (excluding public holidays). Please do not use email or social media (Facebook) for medical problems, as they are not secure forms of communication.