Dear Patients of Creek Road General Practice,
During November and December 2020, we conducted a questionnaire in order to collect feedback from our patients and would like to thank everyone who participated.
We have now completed our analysis of the feedback and would like to share some of the significant findings with you.
Overall, we found that:
- Most of our patients are happy with the level of healthcare they receive at our practice
- Most of our patients are happy with the service they receive from our administration staff
- There are several ways we can improve the level of healthcare and service that we provide
- Patients of the practice have been mostly happy with our booking processes and systems
We are very pleased to report that most patients rated all aspects of our practice as ‘very good’ or ‘excellent’. In particular, the highest rated areas in the questionnaire were:
- Your clinician treated you with respect
- Your clinician made you feel comfortable
- That you had enough time to talk about the things that were important for you
The feedback also indicated areas that we can improve, including:
- The time you had to wait after you arrived at the clinic
- Ease of parking
- Getting an appointment for a time that suited you
As a result of the feedback collected from our patients, we are planning to make some changes to improve the services and care we provide. We will give you more information about these changes when we have finished our planning so you can see how your feedback is helping us improve.
Thank you again for your valuable contribution. Please call us on 07 31234829 if you have any questions regarding the feedback.
We look forward to continuing to provide you with quality healthcare.
The GPs and staff members at Creek Road General Practice